Troubleshooting

Problem	Fix
"Couldn't find that workspace" on sign-in	Enter your workspace subdomain — acme or acme.kula.ai. Make sure it's a workspace you have an account on.
Sent to a login you can't complete	The connector sends you to your own account's login. You can only authorize a workspace you can sign in to — use the right account URL.
Tools don't show up after connecting	Start a new chat (Claude loads the tool list per session), or switch the connector off and on in Settings → Connectors.
A tool keeps asking for approval	That's expected for write tools (add note, move stage, schedule or cancel an interview). Change what needs approval per tool under the connector.
"Unauthorized" or empty results from a tool	The connector acts as you, so your Kula role may not allow that action or record. Check your permissions in Kula.
"This authorization link is invalid or has expired"	The consent link is single-use and short-lived. Start the connection again from Claude.

Revoke access

Open the Kula connector in Settings → Connectors and click Disconnect.

Still stuck?

Contact Kula support with your workspace URL and the step where it failed — adding the connector, sign-in, or consent.